Privacy policy
Privacy Policy
Last updated: May 4, 2026
This Privacy Policy describes how Konvio (the "Site", "we", "us", or "our") collects,
uses, and discloses your personal information when you visit, use our services, or
make a purchase from www.Konvio.com (the "Site") or otherwise communicate with
us regarding the Site (collectively, the "Services"). For purposes of this Privacy
Policy, "you" and "your" means you as the user of the Services, whether you are a
customer, website visitor, or another individual whose information we have collected
pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the
Services, you agree to the collection, use, and disclosure of your information as
described in this Privacy Policy. If you do not agree to this Privacy Policy, please do
not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to
our practices or for other operational, legal, or regulatory reasons. We will post the
revised Privacy Policy on the Site, update the "Last updated" date and take any
other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of
sources, as set out below. The information that we collect and use varies depending
on how you interact with us.
In addition to the specific uses set out below, we may use information we collect
about you to communicate with you, provide or improve or improve the Services,
comply with any applicable legal obligations, enforce any applicable terms of service,
and to protect or defend the Services, our rights, and the rights of our users or
others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact
with our Site and use our Services. When we use the term "personal information",
we are referring to information that identifies, relates to, describes or can be
associated with you. The following sections describe the categories and specific
types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
● Contact details including your name, address, phone number, and email.
● Order information including your name, billing address, shipping address,
payment confirmation, email address, and phone number.
● Account information including your username, password, security questions
and other information used for account security purposes.
● Customer support information including the information you choose to
include in communications with us, for example, when sending a message
through the Services.
Some features of the Services may require you to directly provide us with certain
information about yourself. You may elect not to provide this information, but doing
so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the
Services ("Usage Data"). To do this, we may use cookies, pixels and similar
technologies ("Cookies"). Usage Data may include information about how you
access and use our Site and your account, including device information, browser
information, information about your network connection, your IP address and other
information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from
vendors and service providers who may collect information on our behalf, such as:
● Companies who support our Site and Services, such as Shopify.
● Our payment processors, who collect payment information (e.g., bank
account, credit or debit card information, billing address) to process your
payment in order to fulfill your orders and provide you with products or
services you have requested, in order to perform our contract with you.
● When you visit our Site, open or click on emails we send you, or interact with
our Services or advertisements, we, or third parties we work with, may
automatically collect certain information using online tracking technologies
such as pixels, web beacons, software developer kits, third-party libraries, and
cookies.
Any information we obtain from third parties will be treated in accordance with this
Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
● Providing Products and Services. We use your personal information to
provide you with the Services in order to perform our contract with you,
including to process your payments, fulfill your orders, to send notifications to
you related to your account, purchases, returns, exchanges or other
transactions, to create, maintain and otherwise manage your account, to
arrange for shipping, facilitate any returns and exchanges and other features
and functionalities related to your account.
● Marketing and Advertising. We may use your personal information for
marketing and promotional purposes, such as to send marketing, advertising
and promotional communications by email, text message or postal mail, and
to show you advertisements for products or services. This may include using
your personal information to better tailor the Services and advertising on our
Site and other websites.
● Security and Fraud Prevention. We use your personal information to detect,
investigate or take action regarding possible fraudulent, illegal or malicious
activity. If you choose to use the Services and register an account, you are
responsible for keeping your account credentials safe. We highly recommend
that you do not share your username, password, or other access details with
anyone else. If you believe your account has been compromised, please
contact us immediately..
● Communicating with You and Service Improvement. We use your
personal information to provide you with customer support and improve our
Services. This is in our legitimate interests in order to be responsive to you, to
provide effective services to you, and to maintain our business relationship
with you
Cookies
Like many websites, we use Cookies on our Site. For specific information about the
Cookies that we use related to powering our store with Shopify, see
https://www.shopify.com/legal/cookies. We use Cookies to power and improve our
Site and our Services (including to remember your actions and preferences), to run
analytics and better understand user interaction with the Services (in our legitimate
interests to administer, improve and optimize the Services). We may also permit third
parties and services providers to use Cookies on our Site to better tailor the services,
products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set
your browser to remove or reject Cookies through your browser controls. Please
keep in mind that removing or blocking Cookies can negatively impact your user
experience and may cause some of the Services, including certain features and
general functionality, to work incorrectly or no longer be available. Additionally,
blocking Cookies may not completely prevent how we share information with third
parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties
for contract fulfilment purposes, legitimate purposes and other reasons subject to
this Privacy Policy. Such circumstances may include:
● With vendors or other third parties who perform services on our behalf (e.g.,
IT management, payment processing, data analytics, customer support, cloud
storage, fulfilment, and shipping).
● With business and marketing partners to provide services and advertise to
you. Our business and marketing partners will use your information in
accordance with their own privacy notices.
● When you direct, request us or otherwise consent to our disclosure of certain
information to third parties, such as to ship you products or through your use
of social media widgets or login integrations, with your consent.
● With our affiliates or otherwise within our corporate group, in our legitimate
interests to run a successful business.
● In connection with a business transaction such as a merger or bankruptcy, to
comply with any applicable legal obligations (including to respond to
subpoenas, search warrants and similar requests), to enforce any applicable
terms of service, and to protect or defend the Services, our rights, and the
rights of our users or others.
We disclose the following categories of personal information and sensitive personal
information about users for the purposes set out above in "How we Collect and Use
your Personal Information" and "How we Disclose Personal Information":
Category
● Identifiers such as
basic contact details
and certain order and
account information
● Commercial
information such as
order information,
shopping information
and customer support
information
● Internet or other similar
network activity, such
as Usage Data
● Geolocation data such
as locations
determined by an IP
address or other
technical measures
Categories of Recipients
● Vendors and third parties who
perform services on our behalf
(such as Internet service providers,
payment processors, fulfilment
partners, customer support
partners and data analytics
providers)
● Business and marketing partners
● Affiliates
We do not use or disclose sensitive personal information without your consent or for
the purposes of inferring characteristics about you.
We have “sold” and “shared” (as those terms are defined in applicable law) personal
information over the preceding 12 months for the purpose of engaging in advertising
and marketing activities, as follows.
Category of Personal Information
Identifiers such as name, e-mail address and
phone number
Commercial information such as records of
products or services purchased
Usage Data
Categories of
Recipients
Business and
marketing partners
Business and
marketing partners
Business and
marketing partners
User Generated Content
The Services may enable you to post product reviews and other user-generated
content. If you choose to submit user generated content to any public area of the
Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make
available to others, and cannot ensure that parties who have access to such
information will respect your privacy or keep it secure. We are not responsible for the
privacy or security of any information that you make publicly available, or for the
accuracy, use or misuse of any information that you disclose or receive from third
parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third
parties. If you follow links to sites not affiliated or controlled by us, you should review
their privacy and security policies and other terms and conditions. We do not
guarantee and are not responsible for the privacy or security of such sites, including
the accuracy, completeness, or reliability of information found on these sites.
Information you provide on public or semi-public venues, including information you
share on third-party social networking platforms may also be viewable by other users
of the Services and/or users of those third-party platforms without limitation as to its
use by us or by a third party. Our inclusion of such links does not, by itself, imply any
endorsement of the content on such platforms or of their owners or operators, except
as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly
collect any personal information about children. If you are the parent or guardian of a
child who has provided us with their personal information, you may contact us using
the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that
we “share” or “sell” (as those terms are defined in applicable law) personal
information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we
cannot guarantee “perfect security.” In addition, any information you send to us may
not be secure while in transit. We recommend that you do not use insecure channels
to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as
whether we need the information to maintain your account, to provide the Services,
comply with legal obligations, resolve disputes or enforce other applicable contracts
and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in
relation to your personal information. However, these rights are not absolute, may
apply only in certain circumstances and, in certain cases, we may decline your
request as permitted by law.
● Right to Access / Know: You may have a right to request access to personal
information that we hold about you, including details relating to the ways in
which we use and share your information.
● Right to Delete: You may have a right to request that we delete personal
information we maintain about you.
● Right to Correct: You may have a right to request that we correct inaccurate
personal information we maintain about you.
● Right of Portability: You may have a right to receive a copy of the personal
information we hold about you and to request that we transfer it to a third
party, in certain circumstances and with certain exceptions.
● Restriction of Processing: You may have the right to ask us to stop or
restrict our processing of personal information.
● Withdrawal of Consent: Where we rely on consent to process your personal
information, you may have the right to withdraw this consent.
● Appeal: You may have a right to appeal our decision if we decline to process
your request. You can do so by replying directly to our denial.
● Managing Communication Preferences: We may send you promotional
emails, and you may opt out of receiving these at any time by using the
unsubscribe option displayed in our emails to you. If you opt out, we may still
send you non-promotional emails, such as those about your account or orders
that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us
using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need
to collect information from you to verify your identity, such as your email address or
account information, before providing a substantive response to the request. In
accordance with applicable laws, you may designate an authorized agent to make
requests on your behalf to exercise your rights. Before accepting such a request
from an agent, we will require that the agent provide proof you have authorized them
to act on your behalf, and we may need you to verify your identity directly with us.
We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please
contact us using the contact details provided below. If you are not satisfied with our
response to your complaint, depending on where you live you may have the right to
appeal our decision by contacting us using the contact details set out below, or lodge
your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information
outside the country you live in. Your personal information is also processed by staff
and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized
transfer mechanisms like the European Commission's Standard Contractual
Clauses, or any equivalent contracts issued by the relevant competent authority of
the UK, as relevant, unless the data transfer is to a country that has been
determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or
if you would like to exercise any of the rights available to you, please call or email us
at ccsupport@konvio.com or contact us at 14/16/2, Site IV, Sahibabad, Industrial
Area, Ghaziabad, Uttar Pradesh, 201010, IN.